Cancellation & Refund Policy

This Cancellation & Refund Policy is a computer-generated electronic record published in terms of Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended) read with the Information Technology Act, 2000.

1. Nature of the product

The product sold by Bani Thani through buildaiempire.com/in/ is the AI Empire Blueprint, a digital product — a secure, time-limited download link for a ZIP of the AI Empire Blueprint (7 automation modules + 18 AI agent templates), emailed to the address provided at checkout immediately after the Razorpay payment is captured. It is not subject to physical shipping (see our separate Shipping & Exchange Policy).

2. Cancellation

Because delivery is automatic and immediate, an order cannot be cancelled after the Razorpay payment is captured and the download link has been emailed to You. If You initiated a payment but it has not yet been captured (for example, an abandoned UPI prompt), no further action is needed — the authorisation will expire automatically and no funds will be deducted.

3. 7-day money-back guarantee

Even though the Blueprint is delivered instantly, we back it with a 7-day money-back guarantee:

• If You are not satisfied for any reason, You may request a full refund within 7 days of purchase.
• A reason is not required, but a one-line explanation helps us improve.
• Request the refund by replying to Your Razorpay receipt or by emailing [email protected] from the email address used at checkout.
• After 7 days, no refunds are issued, in line with the digital-goods nature of the product.

4. How refunds are processed

• Approved refunds are issued via Razorpay back to the original payment method only — the credit card, debit card, UPI VPA, or net-banking account used at checkout. We cannot redirect a refund to a different instrument.
• Refund initiation typically takes 1 working day from approval; settlement back to Your original payment method typically takes a further 5 to 7 working days depending on the issuing bank's settlement cycle.
• You will receive a Razorpay refund-confirmation email containing the refund reference ID. If the funds do not appear in Your account within 10 working days of that email, contact [email protected] with the refund reference and we will follow up with Razorpay.

5. Effect of a refund

On any refund being approved and initiated, Your licence to use the AI Empire Blueprint terminates with effect from the refund date. You must stop using and delete the downloaded Blueprint files (the automation modules and AI agent templates). Any download link previously issued to You is invalidated. Any continued use, deployment, or onward distribution of the Blueprint after the refund date is unauthorised.

6. Disputes & chargebacks

Before initiating a card chargeback or UPI dispute, please contact us at [email protected] — we will issue a refund directly per Section 3 above wherever Your request falls within the 7-day window. If a chargeback is filed against an ineligible transaction, we will contest it with Razorpay using the records of delivery (the download-link email, and IP and timestamp logs).

7. Grievance redressal

If a refund request is not handled to Your satisfaction, or if You believe an approved refund has not been credited within the timeframes above, You may escalate to our Grievance Officer:

• Grievance Officer: Harshita Goyal (proprietor)
• Email: [email protected]
• Postal address: GF-1, Gopal Tower, Shri Ram Colony, Gwalior, Madhya Pradesh – 474002, India

We acknowledge such complaints within 7 working days and respond within 30 days, in accordance with the IT Rules, 2021 and the DPDPA, 2023.

For payment-instrument-related disputes specifically, You may also approach Razorpay's grievance channel at razorpay.com/grievances.

8. Governing law

This Policy is governed by the laws of Madhya Pradesh, India. Any dispute is subject to the dispute-resolution mechanism set out in our Terms of Service (arbitration seated at Gwalior, Madhya Pradesh; courts at Gwalior, Madhya Pradesh have exclusive jurisdiction over matters not subject to arbitration).